You should get the expected response within 24 hours and clear communication on the next steps will also be taken care of.
Once you raise an issue, our Prime Consultant is notified about it. After analysing it internally, our representative will call you within 48 hours, to either initiate a resolution or ask for more information. Internal project teams will also be notified, who will scrutinize the situation and come up with a resolution. You will get detailed information from the representative on call or through email.
You can raise your issue / concern by emailing us on info@clarusind.in or call us on +91-9987038369. A ticket number will be raised for the issue / concern.
We try to find and reach for a resolution at the earliest. However, the average time frame could vary and largely depends on the complexity of the problem you’re facing.
You can track your conversations on WhatsApp, your updates on email and can also get a quick information through a call.
You can request to reopen the issue via an email (info@clarusind.in). In case of any new issues post-closure, a new issue can also be generated from your end.
