Does Clarus Guarantee for on time completion of work?

Yes, Clarus guarantees Delay Compensation when handovers are delayed for a period longer than 20 Days after the confirmed move-in date. This date is communicated as ‘Project Schedule’ after all the Sales Orders are raised.

* Move-in Date: A project is considered to be ready to move-in if the kitchen, living, bed and bathrooms are functional. In a project with minor hitches (such as replacement of a part or whole of a functional unit, delayed supply of a free-standing unit / product, snags in false ceiling / finishing / electrical works etc.), the home is still considered as ready to move-in as long as the hitches do not affect functionality of the home. (The snags existing will not disallow a person from living in the premises)

What is Delay Compensation?

Delay Compensation is a refund offered to customers when handovers are delayed. This amount is deposited directly in their bank account.

How much is the Compensation?

• The compensation per day for every day of delay after 20 days from the Move-in date will be 0.1% of the total Project Value.
  For instance:
  Move-in Date = 1st June 2020
  Project Value (Net Offer / Discount) = INR 20,00,000
  Compensation Refunded = 0.1% of 20,00,000 = INR 2000 per day will be applicable in case of delay beyond 20th June 2020
• The maximum delay compensation payable cannot exceed 2.5% of the total project value.

When is the Delay Compensation NOT applicable?

• The Delay Compensation is not applicable if 100% payment is not done.
• In case there are any proposed design changes / modifications after communication of date of move-in to the customer; including: change in scope, addition of scope, reduction of scope, material changes, finish changes, aesthetic changes, functional changes, or any other changes that may result in a delay in the manufacturing, procurement or execution at site – the revised move-in date will be re-estimated and communicated to the customer.
• If there is a scope of work which involves work handled by the customer, then the duration of execution of the customer’s scope of work will be taken into consideration to estimate the move-in date. This duration will be calculated after understanding from the customer the total number of days they require to complete their scope of work. Should the delay arise from the customer’s scope of work overshooting the budgeted days, or, any changes in the schedule of the customer’s scope of work, move-in date will be re-estimated and any delay compensation will be computed from the revised date discussed with the customer.
• If there is any delay in access to the site, which results in delay in execution by Clarus.
• If there is any case of restricted access to the site, which results in delay in execution by Clarus.
• In-case of inconsistent, interrupted power or water supply to the site during the execution phase that will result in project delay, the Delay Compensation will not be applicable.
• In case of non-payment by the customer or partial payment or any delay in payments as per the payment milestones, Clarus will not be held responsible for delays beyond the move-in date, and, hence, Delay Compensation will not be applicable
• Delay Compensation clause will not be applicable if there is any dependency on the customer to provide approvals from any local authority and they fail to do so prior to the start of project execution.

Force majeure, which includes, but not restricted to:

• Any act of god including natural disasters, floods, fire, earthquake, typhoon, cyclone or landslides
• War, riot, strike, lock-outs, hartal / bandh, accidents, power failure or shortage of fuel
• Any restrictions imposed by the central, state or local statutory / government authorities
• Any change in applicable law
• Any unforeseen supply shocks for raw materials and accessories
• Any unforeseen manpower supply shocks
• Any other unforeseen circumstances/causes beyond the reasonable control of Clarus.

In case of Force Majeure, Clarus will duly inform the customer of the delay arising out of Force Majeure within 72 hours from the occurrence of the Force Majeure event(s) or from the time Clarus has become aware of the occurrence of such Force Majeure event(s), whichever is later.

Does Clarus offer warranty on Home interiors?

Yes, Clarus offers warranty on full home interiors including modular systems, custom modular furniture, on-site furniture, on-site services & more.

What is the warranty on the products provided by Clarus?

• The warranty on the bath products are covered according to the manufacturer promises and these warranties may range from a period of 1 year to 10 years’ subject to the choice of product brand.
• The warranty on the modular kitchens and modular furniture will be covered for a period of 5 years’ subject terms and conditions.
  (Please visit the terms and conditions tab for all the details)

Terms and Conditions for Warranty on Modular Kitchens:

Clarus will honour its warranty when:

• The product supplied and installed is properly maintained and used for normal domestic use.
• The product is still owned by the original purchaser.
• The product is still at its original installed position and location.
• The warranty has not expired, subject to limitations set forth through Clarus terms & conditions.

Clarus warranty does not include:

• Any labour, installation or transportation costs or any responsibility for damage that Clarus considers as natural wear and tear of finishes and surfaces.
• Any cabinetry or component parts that Clarus considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and / or abrasive cleaning chemicals.
• Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
• Clarus warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.
• Clarus reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
• Repair(s) and / or replacement(s) are subject to the current product offerings of styles and construction options within the Clarus offered product line, at the time of the claim. If a claim is filed after a Clarus offered product becomes obsolete or discontinued, Clarus will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
• Notify Clarus via phone or email within 7 days of any defect that comes to notice, such as visual damage or malfunctioning component. Any notification after the stipulated time, will void the Clarus warranty.
• Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Clarus representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing / replacement.
• Liability: Clarus will make all efforts to replace / repair the said defect within a reasonable period of time. Clarus will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of Clarus, under this warranty, exceed the purchase price of the product or its replacement.
• Barring components which carry a lifetime warranty, the warranty for any product under any circumstances will not exceed:
  A period of 3 years (for semi-modular products),
  A period of 5 years for modular wardrobes & storage and kitchens from the date of possession

Terms and Conditions for Warranty on On-site Furniture:

The warranty on on-site furniture will be covered for a period of 1 Year subject to the following terms and conditions:

• This warranty is applicable on the furniture made on-site for the customer within the Clarus quality standards.
• Clarus warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, colour fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.
• The following are not considered as defects: natural wood characteristics such as variations in grain, colour, mineral streaks and knots.
• This warranty is applicable for furniture including panels, solid wood furniture, wardrobes, storage cabinets, beds, headboards and dining tables worked on-site.
• Please notify Clarus within 7 days of detecting any defect via phone or email. Any notification after the stipulated time, will void the Clarus warranty.

Terms and Conditions for Warranty on On-site Services

Clarus is offering a warranty for a period of upto 1 year on on-site services, including painting, gypsum false ceiling, electrical and plumbing work. They are subject to the following terms and conditions:

• This warranty shall begin on “The Commence Date” that the consumer telephonically lodges his warranty policy with Clarus by contacting us on +91-99870 38369 and share the required details as requested by Clarus.
• After settlement of any claim, the warranty period will not start afresh.
• Clarus is bound to provide with any rectification service only after inspection.
• Clarus shall not be liable for any indirect or consequential loss or damages to the customer.
• Clarus is not liable to provide any alternative accommodation during any repair work, Customers shall make their own arrangements, if required.
• The warranty policy shall not cover any defects arising out of factors out of control of Clarus, including:
  Natural calamities such as earthquakes, cyclones
  Vandalism (purposeful damage)
  Acts of God
  Abuse or negligence by the customer
  Normal wear and tear
  Surface with contaminants
  Failure or defects in the structure or previous coating
  Any other external factors
• Any claim made in terms of this warranty policy shall be made within 15 days of the consumer discovering any defect, damage or failure.
• Clarus reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product / service.
• Clarus shall use its best endeavours to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.
• With sole discretion, Clarus is entitled to:
  Control or monitor repair which is to be carried out in accordance with all its specifications and instructions
  Appoint a contractor for the specific repair purposes
• Clarus is liable to process and execute any genuine repair or replacement request made by the customer within the warranty timeline in coordination with the respective brand.
• Any additional charges including work done over and above fixing the identified defect will be chargeable by the brand and the cost of these additional charges is to be borne by the customer.
• In case of any disputes, the same is subject to the exclusive Jurisdiction of the courts of the respective cities.
• he facts and all matters concerning any dispute will be kept confidential by both the customer and Clarus at all times.
• The customer is expected to provide the painter(s) with basic necessities as a stool / ladder, bucket and water (to mix the paint) at the site.
• Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Clarus representative. The decision will be made following an inspection by the representative.
• As a standard practice, Clarus will cover the product with protective covering, wherever required. While, the cost of dismantling, reassembly & relocation of product, wherever required, will be borne by the customer.
• Repair(s) are subject to the current product offerings of styles and construction options within the Clarus product line, at the time of the claim. If a claim is filed after a Clarus offered product becomes obsolete or discontinued, Clarus will replace the affected component with a replacement component of a similar style/make based on availability at the time of the claim.

Does Clarus offer warranty on wallpapers, rugs, fabrics and other furnishings?

Yes, Clarus provides warranty on the furnishings too, which will be governed by various factors. To know more on it, consult your Clarus designer, he / she will provide you various details on product warranties while making a choice.

How can I claim warranty?

You can call on +91-9987038369 or email us on info@clarusind.in to register your Warranty Claim.

What are the prerequisites of the Clarus Warranty?

In the event of any repairs, Clarus Warranty is valid only if you possess a digital or physical proof of complete payment and / or have signed the handover document at the time of project completion.

What if I lose my contract and / or product warranty book or bill?

If you have lost your contract, don’t worry… You can put a request by contacting the Clarus Support.

* In case of losing the product warranty or bill, we may not be able to provide you the claim, wherever the purchases proof is necessary.

Can I renew my warranty once it expires?

No, we do not offer any extension or renewal of Clarus Warranty Policy.

Will I be charged if I need any services after the end of the Clarus Warranty period?

We are happy to provide after-sales services even after your Clarus Warranty period expires. The service charges as well as material charges incurred would be applicable to be borne by the Customer.

Are customised products, provided by Clarus covered under Clarus Warranty?

Complete customised or designer products offered by Clarus are not covered under Clarus Warranty.

Are decor products and accessories provided by Clarus covered under Clarus Warranty?

Some of the decor products and accessories may or may not come under manufacturer warranty, depending on the products. Please speak to a Clarus Designer to find the manufacturer’s warranty period of any such product, not listed above.

How should I notify Clarus regarding any damage?

Notify Clarus via phone (+91-9987038369) or email (info@clarusind.in) within 3 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, can void the Clarus warranty.